Computer Telephony Integration

With a CTI solution the best result is reached for a company. CTI increases service to the phone company and it can provide significant cost savings. The customer satisfaction will improve substantially because of accessibility and responsiveness. Your customers will feel that you care about them and you offer a good service.

The expectations of the customers are only minimally influencable. Therefore, any company should arrange an optimal telephonical customer service. The strategic deployment  is in the first place fulfilling the needs of the caller under all circumstances, namely during the first call. Because nobody wants to call for nothing. The second deployment is by providing the workplace of the staff who answers the phone  with resources that yield the desired immediate settlement. The third deployment is to present the company as a homogeneous product, and each worker has current information available to be able to immediately assist the caller.

The IP Company has found with ACIVIS a reliable partner for computer-telephone integration (CTI). CTI gives you the possibility to connect existing CRM packages such as Act, Outlook, Goldmine, Archie, ANVA but also to connect SAP and Siebel. This allows The Company to serve the current and future IP PBX market even better. The IP Company would like to offer you a cost effective proposal to convert your traditional telephone-exchange for and advanced cost effective IP PBX system.
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